I. RATES
* Special internet rates are valid for booking made though our websites NOT direct to the hotel
* Special internet rates are including 21% tax and service charges and are quoted in US Dollars
* Room rates are per room per night
* Special package rates / super deal package are per room per package
* Sightseeing tours / spa and others are quoted per person
II. CANCELLATION POLICY
Normal Season
* One night room charge for any cancellation within 14 days prior to the arrival date.
* Early check out will be charged one night room value
July & August
* One night room charge for any cancellation within 21 days prior to the arrival date.
* Two nights room charge for any cancellation within 7 days prior to the arrival date.
* Early check out will be charged two nights room value
20 December - 10 January
* One night room charge for any cancellation within 45 days prior to the arrival date.
* Two nights room charge for any cancellation within 30 days prior to the arrival date.
* Full nights room reserved will be charge for any cancellation within 14 days prior to the arrival date
* No refund for early check out
III. RESERVATION AND CONFIRMATION PROCEDURES
* All confirmed reservation need to be guaranteed by a valid credit card (Visa/Master/Amex)
* The credit card will be used to guarantee the reservation and will be charged if there is any
cancellation as per above procedures
* Hotel voucher will be issued once the credit card details is received and will be faxed to your fax
number and to the respective hotel.
IV. PAYMENT PROCEDURES
* All payment will be collected by our representative upon arrival in Bali (if you have transfer) or
* Payment will be collected by our representative a day after check in at the hotel
* Payment will not be to the hotel.
Others Exception on Payment Collection
* The copy of the credit card is required for any reservation on hotels in Lombok, Yogyakarta and
other parts of Indonesia.
* A credit card authorization form will be send by email and should be returned by fax after sign for
this type of transaction.
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